Privacy Policy

Vivi's Chicken 'n Mac ("we," "us," "our") is committed to protecting your privacy. This policy explains what information we collect through vivischicken.com, how we use it, and the third-party services we rely on to take orders, run our rewards program, and stay in touch. Our site contains links to other sites outside our control that are not covered by this policy; if you follow those links, the operators of those sites handle your information under their own policies.

Information We Collect

We collect information directly from you only when you choose to give it to us — primarily when you fill out a form on our site. Depending on the form, this may include your name, email address, mailing address, phone number, organization name, and any files you attach (such as a fundraiser flyer). We also collect limited technical information automatically through cookies and analytics, described below.

Online Ordering And Payments

We do not collect or store your credit card information on this website. When you place an order, you are handed off to one of our ordering partners, who collect and process your payment and order details on their own secure platforms under their own privacy policies:

• Toast — our direct online ordering and checkout provider.
• DoorDash, Uber Eats, and Grubhub — third-party ordering and delivery marketplaces. When you order through them, your information is collected and handled by that provider, not by us.

We encourage you to review the privacy policies of whichever ordering service you use.

Rewards And Loyalty

Our rewards and loyalty program is operated through Toast. When you join, Toast uses your phone number and purchase activity to track and apply your points and rewards. That information is handled by Toast under its privacy policy.

Email Marketing

If you sign up to hear from us, your email signup is collected and managed through Toast, which we use to send periodic emails about deals, new menu items, and specials. You can unsubscribe at any time using the link in any marketing email.

Website Forms — Employment, Fundraising, And Inquiries

When you submit one of our web forms — including job applications, fundraiser requests, gift card and food donation requests, sponsorship inquiries, catering inquiries, or general contact — the information you provide (and any file you upload, such as a flyer) is sent to the appropriate Vivi's location (Arnold or Severna Park) or to our corporate office by email so we can respond. We use this information only to handle your request. Uploaded files are used to process your request and are not published publicly on our site.

How We Use Your Information

• To respond to your requests and provide customer service.
• To process and fulfill orders through our ordering partners.
• To operate our rewards and loyalty program.
• To send periodic marketing emails, if you have signed up for them.
• To review employment applications you submit.

Cookies And Analytics

"Cookies" are small pieces of information stored on your device by your web browser. We use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site so we can improve it. These tools may collect information such as pages visited, general location, and device or browser type. Most browsers let you turn off cookies through their help or settings menu; some site features may not work fully with cookies disabled.

Children's Privacy

Our site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Security

We take reasonable measures to protect your information, and our site uses Secure Sockets Layer (SSL) encryption to protect information in transit. Payment information is handled entirely by our ordering partners on their secure systems and is never stored on our website.

Scope And Consent

This policy applies only to information collected through this website, not to information collected offline or by the third-party services described above. By using our site, you consent to this policy. If we make changes, we will post the updated policy on this page.

Contact Us

Questions about this policy? Contact us at [email protected].

Arnold: [email protected] · (410) 571-5267
Severna Park: [email protected] · (410) 558-6972